Guest Relations Coordinator

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Guest Relations Coordinator Full Time Position

MV Great Escape explores the most remote, pristine, destinations in Australia’s far North West; the Kimberley Coast and the Rowley Shoals, in luxury.  The owner-operator skippers of The Great Escape show our guests who are on their “holiday of a lifetime”,  the secrets and hidden treasures of this awe-inspiring region.  This is your opportunity to showcase your sales and guest liaison abilities amongst a warm, friendly, fun and engaging office.

Your Role

The Guest Relations coordinator  looks after overall guest liaison and coordination for all adventure cruises.  Sales / Reservations is also a major component of your role. As one of 4 you work closely with both the Business Development Manager and the Administration Assistant.

Your Duties

  • Co ordinate the sales process from booking to boarding
  • Follow up leads and referrals generated by the BDM
  • Management of all cruise documents and files for guests
  • Management of all guest payments (invoicing / banking)
  • Provide local knowledge of the region to travelling guests
  • Pre & Post  Cruise Meet & Greet of guests
  • Coordination of manifests for boat, plane and helicopter

 

To be considered for this position it is essential that you

  • Have a quick mind with attention to detail and well honed organisational & planning skills
  • Have well developed sales skills
  • Proven outstanding customer service and people skills
  • Solid knowledge of Excel, Word, MYOB
  • Quick on the update with CRM / Database systems
  • Are able to juggle multiple tasks simultaneously
  • Are diplomatic & patient
  • Can work the occasional weekends
  • Have the ability to work under pressure sometimes

A background in guest liaison / sales  within the Tourism & Hospitality or Boating industry is highly desirable though not essential. Local Broome residents encouraged to apply.